Privacy policy

Novaro Wear
Contact: info@novarowear.com
Effective Date: August 2025

1) Information About the Collection of Personal Data and Contact Details of the Controller

1.1
We are pleased that you are visiting our website and thank you for your interest. The following policy informs you about how we handle your personal data when using our website. Personal data is all data by which you can be personally identified.

1.2
The controller responsible for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is:

Novaro Wear
Email: info@novarowear.com

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3
This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries). You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser bar.

2) Data Collection When Visiting Our Website

When you visit our website without registering or otherwise transmitting information, we only collect the data that your browser transmits to our server (server log files). These data are technically necessary to display the website to you and to ensure stability and security. This includes:

  • Website visited

  • Date and time of access

  • Amount of data transferred in bytes

  • Source/referrer from which you came to the site

  • Browser used

  • Operating system used

  • IP address (possibly anonymized)

Processing takes place in accordance with Art. 6(1)(f) GDPR, based on our legitimate interest in improving the stability and functionality of our website. Data is not transferred or otherwise used. However, we reserve the right to check server log files retrospectively if there are concrete indications of unlawful use.

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies. Cookies are small text files stored on your device.

  • Session cookies: deleted after closing the browser.

  • Persistent cookies: remain stored and allow us to recognize your browser on your next visit.

  • Third-party cookies: may be set by partners (e.g. analytics, marketing).

Where cookies also process personal data, processing is carried out either in accordance with Art. 6(1)(b) GDPR (contract performance) or Art. 6(1)(f) GDPR (legitimate interests in the best functionality of the site).

You can configure your browser to inform you about cookie settings and allow acceptance in individual cases or exclude acceptance for certain cases or in general. Please note that disabling cookies may restrict website functionality.

Cookie settings information for popular browsers:

4) Contact

When contacting us (e.g., via contact form or email), personal data is collected. The type of data collected is clear from the respective contact form. These data are stored and used exclusively to respond to your request or for the technical administration associated with it.

Legal basis:

  • Art. 6(1)(f) GDPR (legitimate interest in processing inquiries).

  • If the request is aimed at concluding a contract, Art. 6(1)(b) GDPR applies.

Data is deleted after final processing of the request, unless statutory retention obligations apply.


5) Customer Accounts and Contract Processing

5.1
Pursuant to Art. 6(1)(b) GDPR, we collect and process personal data when you provide them for the performance of a contract or for opening a customer account. The data collected is evident from the input forms.

5.2
Deletion of your customer account is possible at any time and can be requested via info@novarowear.com. After full execution of the contract or deletion of your account, data will be restricted for further processing and deleted after statutory retention periods (tax, commercial law), unless you have expressly consented to further use or we are legally entitled to retain the data.

6) Use of Your Data for Direct Marketing

6.1 Newsletter Subscription

When you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory detail for this is your email address. The provision of further data is voluntary and used to address you personally.

For newsletter dispatch, we use the double opt-in procedure: you will only receive newsletters after confirming your subscription via a link in our confirmation email.

By activating the link, you consent to the processing of your personal data in accordance with Art. 6(1)(a) GDPR.

You may unsubscribe at any time via the link in the newsletter or by contacting us at info@novarowear.com.

6.2 Newsletter to Existing Customers

If you provide your email address when purchasing goods or services, we may use it to send offers for similar goods or services. This processing is based on our legitimate interest in direct advertising (Art. 6(1)(f) GDPR).

You may object at any time by contacting us. No costs other than transmission costs according to base rates will be incurred.

7) Data Processing for Order Fulfillment

7.1
We transfer your personal data to the shipping company commissioned with delivery, insofar as this is necessary for the delivery of the goods. Your payment data is transferred to the authorized financial institution as necessary for processing payment.

7.2 Use of Payment Service Providers

  • PayPal: For payments via PayPal, your data is transmitted to PayPal (Europe) S.à.r.l. et Cie, S.C.A., Luxembourg. PayPal may carry out a credit check for certain payment methods.

  • Klarna / Sofort: If you use Sofort (part of Klarna), your payment data will be transmitted to Klarna Bank AB, Sweden.

  • Credit Cards & Others: Depending on the provider chosen at checkout, your data is processed according to Art. 6(1)(b) GDPR for payment completion.

Detailed information can be found in the privacy policies of the respective payment providers.

8) Review Reminders

With your explicit consent (Art. 6(1)(a) GDPR), we may use your email to remind you to submit a review of your purchase. You can revoke your consent at any time via info@novarowear.com.

9) Social Media Plugins

To protect your data, plugins (Facebook, Instagram, Google+) are integrated with the Shariff method. This ensures no automatic connection to servers occurs when visiting our website. A connection is only established if you click the plugin button.

10) Online Marketing

10.1 DoubleClick by Google
This website uses DoubleClick by Google to display relevant ads and measure campaign performance. Cookies are used to avoid duplicate ads and analyze conversions.

10.2 Google Ads Conversion Tracking
We use Google Ads Conversion Tracking to track how successful ads are. A cookie is set when you click an ad and is valid for 30 days. These cookies are not used for personal identification.

You can disable personalized advertising in your browser or via https://www.google.com/settings/ads.


11) Web Analytics

This website uses Google Analytics (Universal Analytics), a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies to analyze website use. The data generated (including anonymized IP addresses) is usually transmitted to a Google server in the USA.

We use the extension _anonymizeIp() to ensure IP anonymization. Thus, only shortened IP addresses are processed, excluding personal identification.

You may prevent cookies by adjusting your browser settings or install the opt-out plugin available here: https://tools.google.com/dlpage/gaoptout

12) Retargeting / Remarketing

We use remarketing technologies from Facebook (Meta) and Google Ads. These tools help display interest-based advertising on partner websites.

Consent for remarketing is based on Art. 6(1)(a) GDPR. You may withdraw at any time.

13) Rights of the Data Subject

In accordance with GDPR, you have the following rights:

  • Access (Art. 15 GDPR) – know what data we store about you.

  • Rectification (Art. 16 GDPR) – correct inaccurate data.

  • Erasure (Art. 17 GDPR) – request deletion, unless legal retention applies.

  • Restriction (Art. 18 GDPR) – request limited processing.

  • Portability (Art. 20 GDPR) – receive your data in a structured format.

  • Withdraw consent (Art. 7(3) GDPR) – revoke at any time.

  • Object (Art. 21 GDPR) – object to processing based on legitimate interests or for direct marketing.

  • Complaint – file with your local authority (e.g., Autoriteit Persoonsgegevens NL, CNIL FR, BfDI DE, etc.).

14) Storage Period of Personal Data

The duration of data storage is based on statutory retention periods (e.g., tax and commercial law: up to 10 years). After expiry, data is routinely deleted unless needed for contract performance or defense of legal claims.

15) Consumer Rights: Returns & Refunds

As required by EU law (Directive 2011/83/EU on consumer rights), you have the following rights:

  • Withdrawal period: You may withdraw from your order within 14 days without giving reasons.

  • How to withdraw: Contact us at info@novarowear.com with a clear statement.

  • Refunds: We will refund all payments received within 14 days of receiving the returned goods. Refunds use the same payment method unless otherwise agreed.

  • Return costs: You bear the direct cost of returning goods, unless the goods are faulty or incorrect.

  • Exceptions: Certain goods may be excluded from the right of withdrawal (e.g., personalized items).

16) Shipping Policy

  • Processing time: Orders are processed within 1–2 business days.

  • Delivery times: Average delivery time within the EU: 5–10 business days.

  • Carriers: We cooperate with trusted shipping partners (e.g., DHL, PostNL, UPS, etc.).

  • Delays: In case of customs delays or force majeure, delivery may take longer.

  • Customs/duties: For cross-border deliveries, additional duties and charges may apply, payable by the customer.

17) Country-Specific Regulations

Because Novaro Wear sells across the EU, the following national laws apply in addition to GDPR:

  • Germany: Impressumspflicht (Sec. 5 TMG) – our contact info is disclosed above.

  • Netherlands: Dutch Civil Code (Book 6, distance selling) – includes 14-day return right.

  • Belgium: Book VI Code of Economic Law – same 14-day withdrawal right.

  • France: Code de la Consommation – withdrawal right extended to 14 days, mandatory info on returns.

  • Luxembourg: Consumer Code – follows EU directives.

  • Austria: Fern- und Auswärtsgeschäfte-Gesetz (FAGG) – 14-day withdrawal, specific form requirements.

  • Italy: Codice del Consumo – 14-day return, refunds within 14 days.

  • Spain: Ley General para la Defensa de los Consumidores – 14-day return.

  • Portugal: Decreto-Lei no. 24/2014 – 14-day withdrawal.

  • Greece: Law 2251/1994 – consumer rights including 14-day withdrawal.

  • Finland: Consumer Protection Act – minimum 14-day cancellation right.

  • Ireland: European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 – 14-day withdrawal.

18) Updates to this Policy

We may update this document from time to time due to legal or operational changes. The latest version will always be available on our website.